Complaint policy statement

Barclays US is committed to providing quality products and services to our customers. To do this, Barclays seeks opportunities to make lives simpler for our customers, provide avenues for our customers to report any form of dissatisfaction that they may have, and establish complaints principles that aim to:

Barclays US complainants can expect the following specific standards:

Barclays US staff will fully explain the resolution and any actions that will be undertaken with the customer, check they understand, are satisfied and that they are aware the complaint is considered resolved/closed.

What if I am unhappy?
Barclays strives to make it easy for your voice to be heard. If you are unhappy and would like to submit a complaint, you can do so either by, U.S. mail, or by phone. Our contact details are listed below.

By U.S. Mail:
Card Services
P.O. Box 8801
Wilmington, DE 19899-8801

By phone:

What you need to provide:

We aim to resolve your complaint as quickly as possible; however, at times, additional research may be warranted and it may take longer to resolve your complaint. In cases such as this, we will:

Finally, we value your feedback. Please help us to get it right every time, for every customer.